Help

Advice

Our team of trained medical advisers are always at your disposal. Competent and professional counseling is an integral part of our service, whether by telephone, Email, Fax, or in person.

Ordering

Online Ordering

All products can easily be ordered from our website. Simply select the tests needed and add them to your shopping basket and click on "View Products". Enter your contact information and send it along with your shopping basket.

 

 

Ordering by Telephone or Fax

Within the UK - Call or Fax us on:

UK Freephone: 0808 234 1237

UK Freefax : 0808 234 1618

 

Within Ireland - Call or Fax us on:

IRE Freephone: 1800 555 008

IRE Freefax: 1800 555 080

 

Ordering By E-Mail

Please send orders to:

Freddie: f.swaine@nvm-diagnostics.co.uk

 

Delivery

Orders placed before 13:00 will be shipped the same day. Products are delivered by UPS and generally take 2 -3 working days.

Warranty

Quality and Service

Through our quality management system we are certified according to EN ISO 13485 DEN. We guarantee you 100% service and professional handling of all orders.

Exchange of Expired Tests

For our drug rapid tests we guarantee a shelf life of at least 12 months. In the case that all tests are not used before the end of their shelf life, we will replace the expired tests with new tests free of charge.

This offer applies to all our end users. The maximum replaceable amount accounts for 20% of the originally ordered tests, and the tests must not be expired for longer than since 6 months. Shorter shelf life tests ordered on special price promotions cannot be replaced. For more details please contact your personal account manager!

Security

Your personal data will not be disclosed to third parties, but solely for internal use at nal von minden GmbH.